Question 1

Where do your diamonds come from and how do you ensure ethical sourcing?

Accepted Answer

We source diamonds from vetted suppliers and partners who comply with the Kimberley Process and local regulations. Each stone is traceable through our supply chain and accompanied by documentation showing origin and chain-of-custody.

Question 2

Do you provide grading reports and certificates for the diamonds?

Accepted Answer

Yes — every polished diamond is supplied with a recognized grading report (GIA, IGI, HRD or equivalent) as requested. We can provide high-resolution reports and laboratory images on purchase.

Question 3

What are your minimum order quantities (MOQ) for B2B buyers?

Accepted Answer

MOQ depends on the product category and cut. For stocked round brilliants the MOQ typically starts at 1 carat lots or by piece-count tiers — please contact sales for exact MOQ per SKU and pricing tiers.

Question 4

What payment terms do you offer for corporate accounts?

Accepted Answer

We offer flexible payment options: bank transfer (TT), documentary credit (LC) for new partners, and negotiated net terms for approved accounts. Payment terms are set after KYC and credit assessment.

Question 5

Can you provide bespoke cuts or specific quality specifications for large orders?

Accepted Answer

Yes — we handle custom cutting and sorting for bulk orders. Provide your target specifications (cut, clarity, color, fluorescence) and expected volume; we’ll propose lead times, pricing and samples.

Question 6

How do you handle packaging, insurance, and shipping for international orders?

Accepted Answer

We use insured courier services with secure packaging and full transit insurance. For high-value shipments we arrange door-to-door insured logistics and provide tracking plus export documentation.

Question 7

Do you offer grading / laser inscription services and imaging for marketing?

Accepted Answer

Yes — we can provide laser inscription on request, professional imaging, and HD videos of stones for marketing or listing purposes. These services are quoted per-stone or per-batch.

Question 8

What is your returns and dispute policy for B2B purchases?

Accepted Answer

Returns and disputes are handled case-by-case based on the purchase agreement. Typically we accept returns for stones that materially deviate from the agreed specification within an agreed inspection window. All claims require documented evidence and must follow our RMA process.

Question 9

Are there volume discounts or long-term partnership pricing available?

Accepted Answer

Yes — we provide tiered pricing, rebates and customised agreement terms for repeat and high-volume partners. Contact our account manager for a tailored proposal and contract.

Question 10

How do I open a trade account and verify my business?

Accepted Answer

To open a trade account, submit company details, GST/VAT registration, corporate KYC and trade references. Once verified we provide access to trade pricing, stock lists, and credit facilities if approved.

Frequently Asked Questions

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Frequently Asked Questions

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