Privacy Policy

This Privacy Policy explains how Parcel Diamonds (“Parcel Diamonds”, “we”, “us”, or “our”) collects, uses, discloses and safeguards your information when you visit our website and interact with us. By accessing or using the Site, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please discontinue use of the Site.

1. Who We Are

Parcel Diamonds is a platform that allows buyers to discover and purchase loose diamonds, with a focus on quality pricing, ethical sourcing, and secure packaging.

Contact details:
Email: info@parceldiamonds.com

2. Information We Collect

2.1 Information You Provide to Us

• Name, email address, phone number
• Company name and role
• Enquiry details and message content
• Newsletter subscription email
• Billing and shipping addresses
• Order details and preferences
• Images or files uploaded voluntarily

Please do not upload sensitive personal information unless we explicitly request it.

2.2 Information Collected Automatically

• IP address
• Browser and device information
• Pages visited and time spent
• Referring websites or sources

2.3 Cookies and Similar Technologies

We may use cookies to remember preferences, understand usage, and improve performance. You may disable cookies in your browser, though some features may not function correctly.

3. How We Use Your Information

• Operate and improve the Site
• Respond to enquiries and provide support
• Process orders where applicable
• Send service-related communications
• Send marketing communications with consent
• Monitor usage and enhance security
• Comply with legal obligations

4. Legal Bases for Processing (EEA / UK)

Where applicable, we process personal data based on contractual necessity, legitimate interests, consent, or legal obligations, in accordance with applicable data protection laws.

5. How We Share Your Information

We do not sell your personal data. We may share information with:

• Service providers and processors
• Business partners required to fulfil orders
• Legal or regulatory authorities
• Successors in the event of a business transfer

6. International Transfers

Your information may be processed outside your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

7. Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy or as required by law. Data is deleted or anonymised when no longer needed.

8. Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or transfer your personal data, or withdraw consent. To exercise these rights, contact us at info@parceldiamonds.com.

9. Security

We use reasonable technical and organisational measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

10. Third-Party Websites

The Site may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies separately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Continued use of the Site after updates constitutes acceptance of the revised Policy.